Infringement case management

Enforcement generates a lot of moving parts: dozens of URLs, several platforms, requests for more information, responses, counter-notices, re-checks and invoices. Managed by email, it falls apart. Managed in a case system, it becomes predictable.

The DigitalDMCA portal gives each case a unique reference, a status that says exactly what is happening and who acts next, a timeline of every event, an infringement-URL tracker with verified results, a private evidence library, a communication thread and billing. Clients see their own organization's cases only; staff see internal notes clients never do.

Common infringement scenarios

• Multiple brands with ongoing infringement
• Agencies managing enforcement for several clients
• Large URL sets from leaks or counterfeit networks
• Cases that may escalate to legal action and need a clean record

What we need from you

• Case details and links
• Evidence as requested
• Approvals at the stages that need them

How the case is handled

1. 1
   Case creation

   Title, category, platform, URLs and evidence; a reference number is generated.
2. 2
   Status workflow

   From review to report to platform response to resolution, with permitted transitions by role.
3. 3
   Timeline and communication

   Every event logged; client-visible updates separate from internal notes.
4. 4
   Reporting

   Cases by status and platform, outcomes and handling-time reports from your real data.

What this service does not guarantee

• Platform resolution times, which differ from our handling times
• Automatic submission to platforms; submissions are recorded when they actually happen

Frequently asked questions