Impersonation is the fastest-growing abuse brands face: a profile with your logo running a fake giveaway, a page collecting payments for products you sell, a website with your name on a lookalike domain, an executive's profile cloned to approach your customers.
Platforms treat impersonation as a distinct category with its own reporting forms and evidence rules, usually requiring proof of the authentic identity. We report under impersonation and, in parallel, under trademark and copyright where your mark or images are used, because the fastest path varies by platform.
Common infringement scenarios
- Instagram, Facebook or TikTok accounts using your name, logo and photos
- Fake customer-support accounts replying to your customers
- Cloned LinkedIn profiles of founders or staff
- Lookalike websites and phishing pages using your brand
- WhatsApp or Telegram accounts posing as your business
What we need from you
- Links to the impersonating accounts, pages or sites
- Your authentic accounts and website
- Trademark registration if available
- Examples of harm: customer messages, payment requests, screenshots from affected customers
How the case is handled
- 1Authenticity packYour genuine presence documented so the platform can distinguish real from fake.
- 2Multi-basis reportingImpersonation form plus trademark and copyright reports where applicable, filed together.
- 3Infrastructure reportsFor websites: host, registrar, CDN and payment-provider reports, plus search delisting.
- 4Return monitoringImpersonators relaunch; we search for new accounts using the same images and names.
What this service does not guarantee
- That a platform will act, or act quickly, on every report
- Recovery of money customers paid to impersonators
- That impersonators will not create new accounts
Frequently asked questions
The fake account changed its name after I reported it. What now?
Handle changes are common. We track accounts by ID where possible and refile with the new handle, noting the pattern as evidence of bad faith.
Can you report a parody or fan account?
Platforms generally allow clearly labeled parody and fan accounts. We will tell you if an account is unlikely to qualify as impersonation.